Privacy Policy

Codm Software is committed to respecting and protecting your personal information and privacy while ensuring complete transparency. This Privacy Policy explains what information we collect, how we use it, why we process it and the rights available to you as a user of our software, applications, website and services in a clear and understandable manner. All sections of this Privacy Policy apply to every user of our Services, unless specifically stated otherwise.

1. Purpose

The purpose of this Privacy Policy is to be completely transparent about how Codm Software collects, stores, processes and uses your personal information. Your privacy matters to us, and we take every reasonable step to safeguard the confidentiality of the information you share with us.

This policy outlines:

• What type of information we collect
• How and why we use your information
• When, why and with whom we may share it
• Your legal rights and options and how you can exercise them

Using our services means you understand and accept these practices, which are designed to give you clarity and confidence when interacting with us.

2. Scope

This Privacy Policy applies to every individual or organization interacting with Codm Software, whether directly or indirectly. It covers all people, systems and processes involved in collecting or handling personal information on behalf of Codm Software.

This includes:

• Users and customers
• Employees and internal teams
• Clients and partners
• Contractors, consultants and freelancers
• Third-party vendors and service providers
• All systems, software, tools and infrastructure managed by Codm Software

This policy binds everyone who interacts with CodM Software or handles data on our behalf without exception.

3. Definitions

3.1 CodM Software / We / Us / Our

Refers to Codm Software, a registered software development and service company located at Noida, Sector 94, India, including its subsidiaries, affiliates and legally connected entities.

3.2 Affiliate

Any organization or entity that controls, is controlled by or is under common control with Codm Software.

3.3 Client

Any individual, business or organization that uses or subscribes to our software, tools, or managed services.

3.4 Third Party

External companies or individuals that provide services, integrations or tools that support our operations.

3.5 Employee

Any individuals directly employed by Codm Software.

3.6 Data Subject / Customer

Any person whose personal data is collected, processed, or stored through our Services.

3.7 Product

All software, platforms, tools, applications and digital assets created or maintained by Codm Software.

3.8 Service Providers

External vendors assisting with functions such as hosting, analytics, security, messaging, support and infrastructure.

4. Regulatory References

Codm Software follows both global and regional privacy and data protection regulations. We aim to maintain compliance with the highest international standards to ensure your data remains secure and your rights are protected.

We comply with:

• ISO 27001 Information Security Standards
• GDPR (General Data Protection Regulation – EU)
• CCPA (California Consumer Privacy Act)
• India’s Digital Personal Data Protection Act (DPDPA), where applicable

5. Data Collection & Usage

Codm Software collects information for the primary purpose of delivering, improving and personalizing our services. We only collect data that is relevant, necessary and reasonably required for our business functions.

5.1 Personal Data We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Company information
• Device identifiers
• Account details
• Usage and activity information

You may provide this information when you:

• Register for our services
• Use our applications
• Contact customer support
• Participate in demos or trials
• Communicate with us

5.1.1 Usage Data

Usage-related information is collected automatically to help us improve service quality, troubleshoot issues and ensure platform security.

• IP address
• Browser version
• Device and OS details
• Pages visited and time spent
• Log files and diagnostic data
• Mobile device identifiers

5.2 How We Use Personal Data

Your information is used with the intention of improving your experience, supporting service delivery and fulfilling legal requirements. We never use your data irresponsibly.

Your personal data is used:

• To provide and improve our Services
• To manage user accounts
• To enhance product performance and features
• For customer support and communication
• For fraud detection and prevention
• To meet contractual and legal obligations
• For analytics and user experience improvement
• For marketing or service updates

5.3 Disclosure of Personal Data

We do not sell or rent your personal information. However, in specific circumstances, we may need to share it with trusted stakeholders.

5.3.1 Business Transactions

If Codm Software is involved in a merger, acquisition or asset sale, your data may be transferred. You will be notified where required.

5.3.2 Law Enforcement

We may share your information with authorities if legally obligated, including:

• Government authorities
• Courts
• Legal processes

5.3.3 Legal Obligations & Safety Requirements

Your information may be disclosed when necessary to:

• Protect our legal rights
• Prevent fraud or misuse
• Ensure safety of users and systems
• Comply with applicable local or international laws

Note: Codm Software does NOT sell or rent any personal information.

5.4 International Data Transfer

Your information may be processed in countries where privacy laws differ from those in your country. By using our Services, you consent to such transfers.

We always ensure:

• Legal safeguards are in place
• Transfers follow international privacy standards
• Data is encrypted and protected
• Only authorized personnel access your information

By using our Services, you acknowledge that such transfers may occur.

5.5 Retention

We retain information only for as long as needed to fulfill operational, legal and regulatory requirements, which includes:

• Providing and improving Services
• Compliance with legal obligations
• Security and monitoring
• Dispute resolution

6. Enforcement & Dispute Resolution

Codm Software investigates all concerns related to data handling. If you believe your privacy rights have been violated, you may contact us to initiate a review. We aim to resolve all disputes fairly, promptly and transparently.

7. Jurisdiction-Specific Requirements

Depending on your region, specific rights and rules may apply under:

• GDPR (EU residents)
• CCPA (California residents)
• DPDPA (India residents)

8. Privacy & Security Governance

We operate a structured privacy and security program to safeguard data at every stage from collection to storage to deletion. Our Governance includes:

• Data classification controls
• Restricted access
• Security audits
• Encryption
• Risk management
• Incident response
• Network and cloud security monitoring
• Employee confidentiality protocols
• Vendor security assessments

9. Transparency

We may update this Privacy Policy as required. If changes significantly affect your rights, we will notify you via:

• Email
• Service notifications
• Application or system alerts
• Website announcements

10. Security Commitments

Codm Software uses industry-standard security measures such as

• End-to-end encryption
• Secure APIs & transmission protocols
• Cloud-based secure hosting
• Regular penetration tests
• Strong access controls

We only store data when necessary and only with proper authorization.

11. Data Subject Rights

You have the right to request information about how your data is collected, processed and used. Under GDPR, CCPA and DPDPA, you may request:

Your rights include:

• Access to your data
• Correction of inaccurate information
• Deletion (“right to be forgotten”)
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent
• Filing complaints with regulators

We respond to all requests within legally required timeframes.

12. Rights for EU Residents (GDPR)

EU users have additional rights such as:

• Right to rectification
• Right to data portability
• Right to object to automated decision-making
• Right to complain to a Data Protection Authority

13. Rights for California Residents (CCPA)

California residents may:

• Request details about the categories of personal data collected
• Request the deletion of your information
• Opt-out of data sale (we do not sell any user data)
• Request information about third-party sharing

14. Compliance Measures

Codm Software maintains dedicated processes and teams to ensure legal and security compliance.

This includes:

• Privacy Officers
• Security teams
• Compliance audits
• Incident response mechanisms
• Training for employees
• Secure change management

15. Third-Party Websites

Our website may link to third-party pages or services. These sites have their own privacy policies and security practices. Codm Software is not responsible for the content or handling of data by external websites.

16. Privacy Rights and Data Removal

You may request access to your personal information or ask us to update, correct or delete it.

We assure:

• Transparent access
• Prompt removal upon valid request
• No intentional collection of data from minors under 18

If we discover such data, it is deleted immediately.

17. Disclaimer

All content on our website, applications and documentation belongs to Codm Software. Unauthorized reproduction, redistribution or modification is prohibited.

18. Data Minimization & Purpose Limitation

We adhere to the principle of collecting the minimum information required to deliver services effectively.

We ensure:

• No unnecessary data is collected
• Data is only processed for clearly stated purposes
• Access to information is restricted

19. Data Sharing with Third Parties

We may share data with vendors such as:

• Cloud hosting providers
• Security and analytics vendors
• Infrastructure and operational partners
• Approved processors

All third parties must comply with strict contractual privacy and security requirements.

20. Specific Rights under CCPA & DPDPA

Users from California and India may:

• Request access to their data
• Request deletion
• Opt-out of certain uses
• Exercise rights granted under their respective laws

21. Cookies & Tracking Technologies

We use cookies to enhance your experience and improve system performance.

Cookies help with:

• Analytics
• Personalization
• Session tracking
• Security and fraud prevention

You can modify your cookie preferences through your browser settings.

22. Data Breach & Incident Response

Despite strong safeguards, no system is completely immune to security incidents. If a data breach occurs, Codm Software will:

• Notify affected customers promptly
• Inform regulatory bodies where required
• Investigate the cause
• Apply corrective actions
• Provide transparency throughout the process

Codm Software is not responsible for breaches caused by third-party attacks, service outages or user negligence.

23. Third-Party Platforms & Services

Our software may integrate with third-party services. These platforms have their own terms and privacy policies. Codm Software does not control how third-party platforms handle data.

24. Global Compliance

We operate in accordance with global privacy laws to ensure every user, regardless of location, receives the same level of care and protection.

25. User Responsibilities

We expect users to:

• Keep their login credentials confidential
• Inform us of unauthorized account activity
• Use our platform responsibly
• Follow applicable laws in their region

26. Dispute Resolution & Arbitration

If a dispute arises regarding your privacy rights, it may be resolved through:

• Mediation
• Arbitration
• Local legal processes

Details may vary by jurisdiction.

27. Limitation of Liability

Codm Software is not responsible for:

• Indirect or consequential damages
• Loss of profits
• Issues caused by third-party systems
• User negligence or misuse

Our total liability is limited to the service fees paid during the previous month.

28. Data Retention

We retain your information only for as long as necessary. When it is no longer required, we will:

• Delete
• Archive
• Or anonymize your data securely

29. User Consent

By using our Services, you consent to:

• Data collection
• Data processing
• Data storage
• International data transfers
• Use of cookies

You may withdraw your consent anytime.

30. Cookies & Tracking Tools

We use tracking technologies to improve user experience, analyze usage trends and enhance system performance. You may disable cookies at any time through your browser settings.

Contact Information

For privacy-related concerns:

Codm Software Private Limited

Email: sales@codmsoftware.com

Address: Supernova Astralis, Floor 6, Office no. 619 & 620, Noida, Sector 94, India

Phone: 9871717425